Utility Clerk

City Of Belgrade

job description

Status:                                  Full Time Non-Exempt                                                                                  

Salary:                                  $16.43 - $17.49 per hour (DOE)

Hours:                                  Generally, Monday- Friday 8:00AM – 5:00 PM

 

The City of Belgrade is an equal opportunity employer. The City shall, upon request, provide reasonable accommodations to otherwise qualified individuals with disabilities.

 

Summary of Position

Under the direction of the Finance Director, performs a variety of accounting duties and accounts receivable functions. This is a centralized City function, which serves, supports and enables other City operations, and regularly works with the public.

 

Job Description/ Essential Duties

These job functions are the essential duties of the position and are not all-inclusive of all the duties the incumbent may be assigned.

 

  • Serves the primary customer service for utility customers, in person and by phone on their utility accounts and directs customers to appropriate departments;

  • Receipt, post, deposit and reconcile deposit payments from customers daily;

  • Research and resolve payment discrepancies;

  • Processes Credit Card Payments at the counter and over the phone;

  • Provide specific and general balance and payment information and assistance to customers, staff and the public;

  • Performs a variety of accounting reconciliations;

  • Prepare, print and mail monthly utility bills, for all customers;

  • Establish, verify changes, and maintain customer accounts;

  • Calculate and input rate changes, route changes, charges, and credits;

  • Download monthly meter readings used to calculate current utility statements;

  • Upload current water utility route information for meter readers;

  • Calculate and process final statements when properties sell;

  • Generate and mail delinquency notices to water/wastewater customers;

  • Prepare shut off notice list for review by Finance Director;

  • Coordinate service terminations with Public Works Department;

  • Coordinate final readings on sale of property with realtor, owner, Title Company, and utility maintenance and operations staff. Calculate and process final statements. Record account transfer data;

  • Work with delinquent customers to negotiate and maintain payment contracts; ensure appropriate


fees are collected before service is reestablished;


  • Handle customer complaints, maintaining a composed and courteous manner;

  • Utilize relevant information (geo code, physical address, property owner name, contractor name, meter size, commercial or single/multi family structure) acquired from the Planning and or Public Works Department to create new utility accounts;

  • Unlike typical technical positions, this position must learn and become highly functional in several major additional software systems including, but not limited to, the General Ledger, Receipts and Revenue, Business Licenses, Accounts Payable and Claims, Utility Customer Service and other customer data / accounts receivable systems;

  • This position provides backup for licensing, accounts payable, claims processing, and other customer service areas of the City as needed.


 

 

contact information

business: City Of Belgrade
address: 91 E. Central
Belgrade, MT 59714
phone: 406-388-3760 (Call Now)
website: http://www.ci.belgrade.mt.us

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